Frequently Asked Questions

How long does it take to Process and Ship my Order?

At Synergy Botanicals we only take 1 business day to process orders and 2-3 days for shipping.

Where do you ship?

Currently, we only ship throughout the United States.

Can I return a product?

At Synergy Botanicals, we are committed to providing you with excellent products and services. We’ll gladly refund the original payment method for all unopened products within 5 days of delivery based on the delivery date. If you need to return your product, please contact us at returns@synergyhempcbd.com. Click here to view our full return policy.

What are CBD and Terpenes?

For more information, please see our CBD + Terpenes page.

How do I consume CBD Oil?

Place the CBD oil under the tongue for at least 30 seconds to ensure best absorption.

What are the benefits for Full Spectrum CBD and Terpenes and will it help my condition?

CBD and Terpenes have several benefits. Due to regulations, we cannot make disease state claims about CBD oil. However, we are aware there are multiple sources of information online and we have included information on our website.

How do you know how much CBD and Terpenes are in each product?

We test our products for Cannabinoids, Terpenes, Pesticides, Residual Solvents, Heavy Metals, Mycotoxins and Bacteria/Yeast through a licensed accredited ISO/IEC 17025 lab, Infinite Chemical Analysis Testing Lab. Complete Third-Party Testing for every single product we market are readily available on the Certificate of Analysis (COA).

Is there THC in your Full Spectrum CBD?

Yes, our products may contain extremely small amounts of THC due to superior CO2 Extraction methods to retain a complete range of cannabinoids and terpenes to provide potent, high quality, effective products. Our products are not psychoactive. Our products contain much less than the 0.3% limit. For example, our oils contain 0.04% or less which is 6 times below the limit.

What type of Extraction do you use?

Synergy Botanicals Full Spectrum CBD products are extracted from the hemp plant via CO2 Extraction.

How do I store CBD and when does Product Expire?

CBD should be stored away from light and in a cool dark place. Our recommendation is to keep the products in the original boxes and inside a cabinet in a dark area. The products can last for 12 months without refrigeration. It is not necessary to refrigerate products, but you can if you would like to prolong shelf-life to 18 months.

Can CBD be USDA certified?

The USDA released a statement that they will not certify any hemp products. We test all our products to ensure we have Natural, Safe, Pure, Quality Effective CBD Homeopathic Products.

How do I become an Wholesaler or Synergy Affiliate?

We would be glad to add you to our Synergy Team. Please feel free to email us at contact@synergyhempcbd.com and we will reach out to you within 1-2 business days.

Join Synergy Botanicals